Emergency Communications

Tired of your unfulfilling daily routine? Come join a team where you can positively impact someone’s life every day. Apply now to work as a 911 telecommunicator. The Williamson County Department of Emergency Communications calms chaos, provides clarity to confusion, and restores order to disorder.

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Who works at a 9-1-1 center?

Telecommunicators staff 9-1-1 Centers. 

These members of the emergency services are not just phone operators, but highly trained individuals who gather vital information from callers and provide information to responders.

Telecommunicators manage the information flow between callers and responders.

Emergency Communications serves fourteen various departments including law enforcement, full-time and volunteer fire services, emergency medical services, and emergency management. They answer 9-1-1 and administrative phone calls for all departments, relaying calls to responders and coordinating incidents through recovery.

The department serves unincorporated Williamson County, the Town of Nolensville, Thompsons Station, City of Spring Hill, City of Franklin, and City of Fairview. Within these jurisdictions, the department supports 5 law enforcement (Spring Hill Police, Franklin Police, Sheriff’s Office, Nolensville Police, and Fairview Police), 7 fire (Spring Hill Fire, Franklin Fire, Williamson Fire-Rescue, Williamson Rescue Squad, Nolensville Fire, Arrington Fire, and Fairview Fire), and  1 emergency medical department (Williamson Emergency Medical Services).