Emergency Communications

Tired of your unfulfilling daily routine? Come join a team where you can positively impact someone’s life every day. Apply now to work as a 911 telecommunicator. Starting pay is $22.65 an hour with additional consideration based on 911 experience and shift differential.

Emergency Telecommunicator Interest Form

  1. Tired of your unfulfilling daily routine? Come join a team where you can positively impact someone’s life every day. Apply now to work as a 911 telecommunicator.
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Who works at a 9-1-1 center?

Telecommunicators staff 9-1-1 Centers. 

These members of the emergency services are not just phone operators, but highly trained individuals who gather vital information from callers and provide information to responders.

Telecommunicators manage the information flow between callers and responders.

Emergency Communications serves fourteen various departments including law enforcement, full-time and volunteer fire services, emergency medical services, and emergency management. They answer 9-1-1 and administrative phone calls for all departments, relaying calls to responders and coordinating incidents through recovery.

The department serves unincorporated Williamson County, the Town of Nolensville, Thompsons Station, City of Spring Hill, City of Franklin, and City of Fairview. Within these jurisdictions, the department supports 5 law enforcement (Spring Hill Police, Franklin Police, Sheriff’s Office, Nolensville Police, and Fairview Police), 7 fire (Spring Hill Fire, Franklin Fire, Williamson Fire-Rescue, Williamson Rescue Squad, Nolensville Fire, Arrington Fire, and Fairview Fire), and  1 emergency medical department (Williamson Emergency Medical Services).


How it works:

  • Enter the numbers 911 into the "to" field
  • In the first message, text the location and type of emergency
  • Text in plain English, without abbreviations or slang
  • Respond to questions from the 911 dispatcher
  • Follow instructions provided by the dispatcher.

Important facts:

  • Always provide your location. The location information accompanying a text to 911 is not the same as a voice call.
  • If you accidently send a text to 911, send a reply indicating that you have made a mistake. Promptly answer questions so 911 dispatchers can determine that there is no emergency and you are not in danger.
  • If you do not receive a text response from 911, contact 911 another way. As with all text messages, texts to 911 may take longer to receive, may get out of order, or may not be received at all. 
  • You must have mobile phone and wireless carrier that allows you to send and receive text messages for text-to-911 to work.
  • A voice call to 911 is always the fastest way to receive help. Call if you can, text if you can't.

What if I live in Spring Hill? Can I also text 911 from Maury County?

  • All 911 calls made in Spring Hill go to the Williamson County 911 center. As long as you text 911 from within Spring Hill limits, the text should go through. 

What happens if I try to text 911 in an area where texting 911 isn't available?

  • You will receive an automated reply stating that text-to-911 is not available in the area, and you will need to reach 911 another way.

Can I text 911 a photo or video?

  • No, photos and videos cannot be sent to 911 centers at this time.

Williamson County Emergency Communications Mission

The mission of the Williamson County Department of Emergency Communications is to: 

• Assist the public in their time of need 

• Provide the lifesaving flow of information between the community and response partners 

• Inspire trust in public safety 

Assist. Provide. Inspire.


Our vision at Williamson County Department of Emergency Communications is to be the pinnacle of excellence in public safety communications. Through cutting-edge technology, exceptional training and unwavering dedication, we aspire to be a trusted and indispensable lifeline for our community. As a forward-thinking agency, we aim to lead by example, fostering a culture of innovation and adaptability, continuously improving our services to meet the evolving needs of our residents and first responders. Together, we envision a safer, more resilient future, where every call for help is met with swift and compassionate response, ensuring the well-being of our community and its people.