Contact your case manager immediately if you are experiencing any issues with your SCRAM device. If it is a weekend or holiday, leave a message with your case manager and contact your mentor immediately to explain and document the situation. It is important that your self-report so that something does not come up later that reflects poorly on your SCRAM record. If your device starts working again, self-initiate a test. If you are experiencing technical difficulties, bring the device to your case manager as soon as possible to be issued a new one. Remember to charge your device and keep it safe.